HOW DOES IVR WORK?Īs mentioned, IVR Touch-Tone Response can be utilized in several different ways. From there, they’ll be provided with a series of options and be able to choose a number on their phone’s keypad or use their voice to be automatically redirected to the service department. A good way to think of IVR is like a drop-down menu when navigating a website, but over the phone.įor example, if someone calls your dealership in hopes of scheduling a service appointment, they’ll call the number listed on your website. I'm curious if anyone has ideas about some 'poison pill' that causes the DTMF recognition to just totally crap out.Now, before you even question how IVR works and how your dealership can benefit from it, we’re sure you’re asking yourself: what does IVR stand for? Simply said, IVR stands for interactive voice response. I've used this kind of dial-by-name setup with 'DTMF' IVR on other small 3cx instances I've setup last year, and none of them have this problem What appears to happen currently, is that most of the time, 3cx just says sometihng like 'Invalid response, try again'Īs if the DTMF codes are not coming through cleanīut it is just weird because my top-level 'standard' menu is working perfectly Then I've got a variety of 4-digit things listed that callers may dial to spell first 4 letters of names of people at company. Then if callers go into (4 - dial by lastname) - I have another IVR setup, 'TYPE' is designated as 'DTMF INPUT'.

If callers press 1,2,3,4 this works fine.

Press 4 to dial by lastname/company directory first to a top level IVR menu of 'STANDARD' type. I've got a 3cx instance (hosted on a VM on OVH public cloud) - is current release 3cx - 18.0 (Build 314)

Hi all, I wonder if anyone has comments/thoughts on this.

Dtmf ivr